Useff Jackson, PMP
AWS Certified Solutions Architect – Associate
AWS Certified Cloud Practitioner
Project Management Professional (PMP)
☁️ Cloud Infrastructure Metrics
This resume dashboard is hosted entirely serverless on AWS using S3, CloudFront, Lambda, API Gateway, and DynamoDB.
You are visitor number: Loading...
Professional Summary
A PMP-certified Project Manager and AWS Certified Solutions Architect & Cloud Practitioner with over 10 years of experience driving complex technical implementations and digital transformations. Seeking to leverage a deep background in project governance and an advanced expertise in cloud architecture to deliver scalable, highly available, and high-impact technical solutions. Adept at bridging the gap between high-level business requirements and technical execution, specializing in risk mitigation, process optimization, and cross-functional leadership.
Technical Skills
Cloud Architecture & Dev Tools
AWS Cloud (Solutions Architect – Associate, Cloud Practitioner), Generative AI (OpenAI, Gemini, WatsonX), GitHub, VS Code, SDLC.
Languages & Frameworks
Python, Flask, Streamlit, HTML, SQL.
Software Applications
Microsoft Office Suite (Project, Excel, Teams), Salesforce, Jira, Monday.com.
Professional Certifications
- AWS Certified Solutions Architect – Associate (SAA-C03) | Amazon Web Services (2026)
- AWS Certified Cloud Practitioner | Amazon Web Services (2026)
- Project Management Professional (PMP) | Project Management Institute (2025)
- IBM AI Developer Professional Certificate | IBM / Coursera (2026)
Technical Projects
- Engineered a 0→1 AI-driven discovery tool using Python and Gemini 2.5 Flash that automates project initiation through a conversational interface.
- Developed a stateful system to synthesize unstructured user inputs into PMP-compliant Project Charters, integrating real-time NLP validation to ensure data meets SMART criteria while reducing documentation time by an estimated 75%.
Professional Experience
Project Manager (SaaS & Client Implementations)
Jan 2012 – Dec 2025
COMCAST BUSINESS • Denver, CO
- Orchestrated the end-to-end deployment of 20+ concurrent managed services projects, resulting in a 15% reduction in implementation bottlenecks through the standardization of change management for SD-WAN, ethernet, and fiber internet/telecom installations.
- Generated $3.1M in operational savings, validated by a $3M reduction in postage costs and $100K in resource optimization, by aligning key stakeholders and implementing digital self-service tools for enterprise clients.
- Championed the “My Account End of Contract Notification” initiative, which saved over $100K in call center resources by delivering automated promotional pricing updates via the Xfinity App and website to reduce billing confusion.
- Spearheaded the “Getting Started Program” to enhance the client onboarding journey, achieving higher product activation rates and improved time-to-value scores by coordinating with headquarters to deploy intuitive self-service tools.
- Mitigated critical project delays by identifying high-level risks early in the 4–10 week SaaS implementation path, maintaining 100% project momentum through proactive resource alignment and multi-vendor dependency management.
- Accelerated client time-to-value for coax, GPON, and ethernet activations by streamlining the 4–12 week implementation path, leading to higher product adoption and 100% proficiency through customized client training.
Complex Business Service Coordinator Supervisor
2013 – 2015
COMCAST BUSINESS • Denver, CO
- Cultivated a high-performing delivery team that achieved 100% alignment with rigorous quality and scheduling requirements by providing hands-on mentorship and oversight of complex service setups.
- Elevated department-wide efficiency and team readiness by standardizing new-hire training protocols, which significantly accelerated the time-to-competency for incoming coordinators.
- Resolved high-level technical escalations to maintain peak client satisfaction scores, utilizing empathetic conflict resolution strategies and a proactive update communication model.
Core Competencies
- Technical Project Management (PMP): Proficient in risk mitigation, resource alignment, and managing multi-vendor project dependencies.
- SaaS Implementation & Onboarding: Expert in the 4–12 week critical path, ensuring rapid time-to-value and high knowledge retention for new users.
- Change Management: Skilled in guiding non-technical organizations through digital transformations and cloud-based migrations by implementing user-centric training and adoption strategies.
- Cross-Functional Technical Leadership: Adept at translating high-level business requirements into executable technical roadmaps, bridging the gap between stakeholders and engineering teams.
- Client Advocacy: Dedicated to 'Extreme Hospitality,' turning implementation challenges into satisfaction wins.
Education
- Bachelor of Arts in Project Management | Colorado State University (Coursework completed toward degree)